overview
What is eCustomer Service?
Act faster and more efficiently. Discover our business IT solutions. Our ECS platform will allow you not only to reduce paper consumption but also optimize business processes in your company. Here at Infinite, we are convinced that solutions for businesses must not only be hi-tech, but also tailored to needs of our customers. ECS is a platform that allows our customers to accomplish numerous tasks on their own. We offer a wide range of options for businesspeople. From access to and paying bills, invoices, to all documents in a single place, through access to cooperation history, monitoring the current status of services, to fast and efficient contact with the Customer Service. These, and many others, are the functionalities of the ECS.
Benefits for your company
Benefits for customers
Customer service
Increase in the quality of customer service. Access to every single document, its current status, boosting work productivity.
Everything in one place
All key data, documents, invoices and contracts in one place. Eliminating the lost document factor.
24/7 accessibility
24h access to the system and documents from just any device. The user-friendly and intuitive interface of the system means greater work comfort.
More efficient work
A 50 to 70% reduction of e-mail and telephone communications. Document handling can be completed in minutes, compared to the days/weeks of the standard document flow.
Online settlements
Settlements with detailed information on payments and submission of e-applications. Distribution of information from the company’s systems (contracts, statements, schedules, insurance, surveys, forms, complaints).
A number of other functions for the company
From marketing communication, to debt collection, providing both general and personalized offers, video calls and many more
Benefits for customers
What will Your customers get?
Thanks to the eCS platform, the processes carried out in our company run faster and more efficiently. Fewer employees have to be involved in them.
Automotive industry client
funcionalities
What makes us special?
Tailoring our solutions to your needs
Dedicated solutions for individual business processes and customer needs
Years of experience
Over 3000 implementations for companies from various industries, 18 years of experience in crafting business solutions.
Efficient system implementation
Delivery of the finished platform in matter of minutes. An implementation that will be preceded by a thorough analysis for your company.
Constant customer support
Support at every stage of cooperation, including after implementation. A team of the best specialists
central desktop
Now everything's in one place
The eCS platform will provide you with all the most important information in a single place. Fully digitized office, anywhere, anytime.
Notifications
– notifications of tasks to complete
Documents
– your contracts at your fingertips
My Invoices
– quick preview of invoices
Settlement balance
– your expenses presented in a transparent, friendly manner
Messages
– customer communication in one place
funcionalities
What does eCS enable me to do?
- submitting e-applications
- settlements, including detailed payment information
- distribution of information from your company’s systems (contracts, statements, schedules, insurance, surveys, forms, complaints)
- direct contact with Customer Service
- handling marketing consents, internal bylaws and regulations, internal messages
- conducting information and promotion communication aimed at users of the site
- soft debt collection – notifications of late payments
- storing and viewing customer documents in the repository (e-disk, e-archive)
- providing general and personalized offers
- generation of document templates
- signing documents: electronic signature, e-id, qualified electronic signature
- Text message/MAIL authentication
- digitization of documents based on individual patterns
support for goals and KPIs - range of individual reports tailored to the needs of the customer
secure video chat